Shipping policy

Processing time. Orders are processed and shipped within 1-3 business days of payment, excluding weekends and holidays. If there is a delay, we will contact you by email.

Shipping costs. Shipping is paid by the customer and is calculated at checkout. The shipping charge includes insurance for the value of your order.

Insured shipping. All orders are shipped fully insured and require a signature on delivery. Someone must be available to sign for the package, or you can arrange to have it delivered somewhere that can accept it, such as a workplace or a carrier pickup location.

Shipping destinations. We currently ship within the United States.

Tracking. Once your order ships, you will receive an email with a tracking number. Delivery times depend on the carrier and your location.

Packaging. Each bag is carefully packed to arrive in the condition described.

Address accuracy. Please check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to change your address, contact us before your order ships.

Lost or damaged packages. If your package arrives damaged or does not arrive, contact us within 14 days of the expected delivery date. Please keep all original packaging and take photos of any damage so we can file a claim with the carrier and resolve it for you.

Returns. Please see our Refund Policy for details.

Contact. Questions about your order? Email us at luke'sluxury@lukesluxury,com